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Terms and Conditions of Sale

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These Terms and Conditions of Sale govern the sale of products by JMUSIQUE on the

website jmusique-instruments.com. By placing an order on our website, you agree to be bound by these Terms and Conditions. We encourage you to read them carefully before placing an order. If you have any questions, please contact us at info@jmusique.com or by phone at +33 (0)1 69 04 61 56.

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1. Company Identification
JMUSIQUE
Legal form: SARL
Address: 239 avenue Gabriel Péri, 91700 Sainte-Geneviève-des-Bois, France
Company registration number (RCS): 477 667 539
SIRET number: 477 667 539 00019
EU VAT number: FR95477667539

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2. Orders

  • All orders are subject to stock availability and our approval. We reserve the right to refuse or cancel any order for any reason, including but not limited to stock limitations, product information errors, or suspected fraud or unlawful activity.

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3. Prices

  • Product prices are listed in euros (EUR) and include all applicable taxes, unless otherwise stated. Shipping fees and any applicable taxes will be added to the total order amount and clearly displayed during the checkout process.

  • For orders shipped outside the European Union, prices are shown excluding VAT. Any applicable customs duties or import taxes are the responsibility of the recipient.

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4. Payment

  • Full payment is required at the time of ordering. We accept payments via credit/debit card (Visa, Mastercard).

 

5. Delivery

  • We offer several delivery options with varying timelines and rates. Shipping costs will be clearly indicated during the checkout process.

  • We aim to dispatch orders as quickly as possible, typically within 1 to 3 business days after order confirmation.

  • Any orders placed after 1:00 PM on Friday will be dispatched the following Tuesday morning.

 

6. Right of Withdrawal and Order Cancellation

  • Right of Withdrawal: In accordance with applicable legislation, you have a period of 14 days from receipt of your products to exercise your right of withdrawal without having to justify any reason. New products may be returned subject to our return policy. Used products are not eligible for return, except in cases of undisclosed major defects. Returned products must be in their original condition, unused, and in their original packaging. To exercise this right, please contact us at info@jmusique.com or by phone at +33 (0)1 69 04 61 56.

  • Return Shipping Costs: Return shipping costs are the responsibility of the customer, except in cases where the delivered product is defective or does not conform to the order.

  • Restocking Fee: All accepted returns are subject to a 10% restocking fee. This fee covers the costs associated with receiving the parcel, performing a quality check on the instrument, taking new photographs, and re-listing the item online. These operations represent a real cost that we cannot absorb.

  • Order Cancellation before Shipment: In the event of cancellation of an order before shipment, we cannot refund any packaging costs already incurred.

  • Packaging Costs: Packaging costs are non-refundable.

  • Limitation of Return Rights: Please note that our return policy is in place to ensure that customers do not end up with unsuitable equipment. We reserve the right to limit or suspend the return rights of customers who abuse or attempt to circumvent our return policy through practices including, but not limited to, excessive returns, attempts to return items that are no longer in new condition, etc.

 

7. Warranty

  • All our products are covered by the legal warranty of conformity and the warranty against hidden defects, as set out in Articles L.217-4 to L.217-14 of the French Consumer Code and Articles 1641 to 1649 of the French Civil Code. Please contact us in case of any issue during the warranty period.

 

8. Personal Data Protection

  • We collect and use your personal data in accordance with our Privacy Policy, in compliance with the General Data Protection Regulation (GDPR) and the amended French Data Protection Act of 6 January 1978.

  • You have the right to access, rectify, delete, or object to the processing of your personal data. To exercise these rights, please contact us at info@jmusique.com or by phone at +33 (0)1 69 04 61 56.

 

9. Customer Service

  • Our team is available to assist you with any questions or concerns. Contact us by email at info@jmusique.com or by phone at +33 (0)1 69 04 61 56.

 

10. Intellectual Property

  • All content on the Jmusique website remains the intellectual and exclusive property of JMUSIQUE. No one is authorised to reproduce, exploit, redistribute, or use any part of the site—whether software, visual, or audio elements without prior written consent.

 

11. Force Majeure

  • We shall not be held liable for any delay or failure to fulfil our obligations under these Terms due to events beyond our reasonable control, including but not limited to natural disasters, acts of terrorism, war, riots, fires, floods, strikes or other labour disputes, transport or communication disruptions, pandemics or epidemics, and actions or regulations by any governmental authority.

 

12. Disputes

  • These Terms and Conditions are governed by French law. In the event of a dispute, both parties will seek an amicable resolution before taking legal action. If no agreement can be reached, the dispute will be submitted to the competent courts.

 

13. Cookies

  • The Jmusique website uses cookies to enhance the user experience. You can manage cookie settings via your browser preferences.

 

14. Changes to the Terms and Conditions

  • JMUSIQUE reserves the right to modify these Terms and Conditions at any time. The updated terms will apply from the moment they are published online. Users will be informed of any changes by appropriate means.

By placing an order on jmusique-instruments.com, you agree to these Terms and Conditions in full.

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