FAQ
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THE WORKSHOP & JMUSIQUE EXPERTISE
1 - What sets JMUSIQUE guitars apart?
Unlike many online retailers, we don’t just 'move boxes.' Every instrument, whether new, used, B-Stock, or floor model, is unpacked, thoroughly inspected, and professionally set up by our technician before being listed. You receive an instrument that is truly ready to play right out of the box.
2 - What does the JMUSIQUE pre-shipping quality control include?
Our Checklist Includes: * Cosmetics: A meticulous inspection of the finish and lacquer (full transparency on any potential flaws via real photos). * Neck & Frets: Truss-rod adjustment and fret leveling verification. * Playability: Action height adjustment (string height) and intonation setup (tuning accuracy). * Electronics: Thorough testing of pickups, potentiometers (pots), and selectors.
3 - Does JMUSIQUE provide in-house lutherie services?
Yes, our workshop in Sainte-Geneviève-des-Bois offers a wide range of services: * Full Setup: Neck adjustment, action, and intonation. * Restringing & Fretboard Cleaning: Deep cleaning and conditioning (hydration for open-pore woods). * Pickup Replacement & Rewiring: Electronic repairs and upgrades. * Parts Replacement: Tuners, nuts, and bridges. * In-store Diagnostics & Free Quotes.
4 - What are the lutherie rates at JMUSIQUE?
You can view all our services (full setups, pickup installation, fretboard maintenance, etc.) directly via the link below:
SHIPPING & DELIVERY
1. Do you offer shipping within France and internationally?
Yes, we ship throughout Metropolitan France as well as internationally (shipping costs are calculated at checkout). For orders outside the European Union, prices are displayed excluding taxes (customs duties and local taxes remain the responsibility of the recipient).
2 - How do I track my shipment?
As soon as your instrument leaves our shop, you will receive an email with a tracking link to follow its journey in real time right to your doorstep.
3 - Can I buy online and pick up my instrument in-store?
Absolutely! Just select 'In-store pickup' during checkout. This allows you to reserve your instrument and come try it out at your leisure with our expert advice before taking it home.
USED INSTRUMENTS, TRADE-INS & SPECIAL OFFERS
1 - Do you sell second-hand gear at JMUSIQUE?
Yes, we have a dedicated section for pre-owned guitars and basses. Every model is rigorously inspected, cleaned, and set up. We systematically specify the instrument's condition with actual photos to ensure full transparency and no surprises.
Do you offer consignment or trade-ins at JMUSIQUE?
We do not offer consignment, but we do provide advantageous trade-in and buyout solutions. Contact us or stop by the shop with your instrument so we can appraise it and discuss the best options for you.
3 - What do 'B-Stock' and 'Demo Model' mean?
*B-Stock: A brand-new instrument with a very minor cosmetic flaw, but perfectly functional and fully set up. We do not sell guitars with functional defects regarding the neck, fretwork, or electronics. *Demo Model: An instrument used for in-store display or demonstrations. These models often feature significant discounts, even though they are essentially brand-new.
PAYMENT & RETURNS
1 - How can I securely pay for my order at JMUSIQUE?
We accept credit and debit cards (Visa, Mastercard). You can also pay using your PayPal account. All transactions are fully secure. For in-store purchases, we also accept cash payments (up to a €1,000 limit).
2 - What is your return policy if the instrument doesn't suit me?
Yes, you have 14 days to change your mind (right of withdrawal), subject to the following conditions: * Return shipping costs are at your expense (unless there is an error on our part or a defect). * All accepted returns are subject to a 10% restocking fee (covering re-inspection, quality control, and relisting). * The instrument must be returned in its original condition and packaging. * Items specified as New Old Stock, Pre-owned, B-Stock, or Floor Models are not eligible for returns, except in the case of a major undisclosed defect. Please refer to our Terms and Conditions (GTC) for more details.
OUR SHOP IN SAINTE-GENEVIEVE-DES-BOIS
1 - How do I find the JMUSIQUE store?
Visit us at 239 Avenue Gabriel Péri, 91700 Sainte-Geneviève-des-Bois, Essonne (South Paris). Accessible via RER C.
2 - What are JMUSIQUE’s opening hours?
Our opening hours from Tuesday to Saturday are: *Morning: 10:00 AM – 1:00 PM *Afternoon: 3:00 PM – 7:00 PM *Closed on Sunday and Monday *7/7 WhatsApp Support: +33 1 69 04 61 56
3 - How can I view or leave a Google review for JMUSIQUE ?
* To read reviews: Click on the "Read our reviews" section in our business profile to see feedback from the community. * To leave a review: Click the "Write a review" button. You can rate us with stars and leave a comment about your new gear or your visit to our shop.
CUSTOMER ACCOUNT
1. Do I need to create an account to place an order at JMUSIQUE?
No, creating an account is absolutely not required. You can easily complete your purchases as a guest.
2. Why should I create a customer account at JMUSIQUE?
"Creating an account allows you to: * View your purchase history at a glance. * Easily access your invoices directly from your member area. * Check out faster on your next visits.
3. Can I save multiple addresses in my JMUSIQUE account?
Yes, absolutely. From your account settings, under the 'My Addresses' tab, you can add, modify, and manage multiple addresses (for example: your home address, or a shipping address for your workplace).
EXPORT SALES (Outside the European Union)
1. I live outside the European Union (EU), can I purchase tax-free without French VAT?
Yes, absolutely. If your order is shipped outside the EU, you are exempt from the French VAT (20%). Since our website does not automatically deduct it at checkout, please contact us directly before placing your order. We will immediately send you a custom code to apply in your cart to remove the tax.
2. Will I have to pay taxes or customs duties upon delivery?
Yes. Legally, when purchasing tax-free, you become the importer of the goods into your country. Therefore, you are responsible for local import charges. Depending on your local laws, the carrier (FedEx, UPS, DHL...) will require payment for: local VAT (or Sales Tax), potential customs duties for musical instruments, and the carrier's customs clearance/brokerage fees.
3. Which non-EU countries do you regularly ship to?
We ship our instruments worldwide with professional, ultra-secure packaging. Our most common non-EU destinations include: * Europe (Non-EU): United Kingdom, Switzerland, Norway, Iceland * North America: United States, Canada * Asia & Middle East: Japan, South Korea, Taiwan, Singapore, United Arab Emirates * Oceania: Australia, New Zealand